Most orders are processed within 1–3 business days after payment. Please note, because we work with a range of suppliers, some items may ship separately or take a bit longer. We’ll keep you updated every step of the way!

Orders are delivered in 6 – 15 business days, depending on your location.

Yes! Once your order ships, you’ll receive an email with a tracking number so you can follow your parcel until it reaches you.

To protect all customers from fraud, we sometimes ask for additional verification on unusually large or high-risk orders. If this happens, our team will reach out to you quickly. Thank you for understanding!

Yes, you can return unused products within 30 days in their original packaging. See our Return Policy for full details.

Usually not. Most of our products are designed for tool-free assembly or require only minimal tools (e.g., a screwdriver).

Absolutely. We use industry-standard encryption and work with trusted payment providers to keep your data secure.

It’s a simple anti-fraud step that helps protect both you and us. We never store your ID, and your data stays secure.

Absolutely. Our entire selection is curated for temporary living, so you can enjoy comfort and style without drilling or renovating.

Yes — no account is needed to shop with us.

Not yet, but we’re working on minimalist gift - ready options soon.

Once your order is placed, you’ll receive confirmation and tracking info via email. Didn’t get it? Check your spam folder or contact us.

If your order hasn’t shipped yet, yes! Please contact us as soon as possible.

Write us at support@vivenday.com. We respond within 24 hours on business days.

In some cases, payment processing fees are charged by payment providers and aren’t refundable. But don’t worry – if you’re unsure, reach out and we’ll explain what applies.

We’re here to help! Please notify us within 10 days of the estimated delivery date so we can investigate and help resolve it quickly.